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How do I contact domain-zone.com with
questions?
Please view our current contact
information at:
http://domain-zone.com/load.phtml?page=contact.htm
How do I
transfer my hosting service to domain-zone.com from another hosting
company?
You must replace the name servers listed in
the domain registration record with the domain-zone.com name
servers, which
are:
ns1.dz1.net
ns2.dz1.net
ns1.domain-server.net
ns2.domain-server.net
Domains
registered with Network Solutions can be modified using the "Service
Agreement" form found at the following address:
http://www.networksolutions.com/en_US/makechanges/forms.html
Please
note that domain record modifications take up to 72 hours to become
active across the internet.
If you registered your domain
name with Domain-Zone.com, your domain record will be setup
automatically for you. New domain registrations take 24-48
hours to become active across the internet.
Where can I get more information about
the control panel?
A detailed explanation of the
control panel is available for downloading at http://domain-zone.com/ControlPanel.zip.
Do you have
web-based email support? What are the
fees?
Every hosting plan includes
web-based email support at no additional charge. You can
access your web-based email at http://yourdomain.com/up. For
example, http://domain-zone.com/up.
What
kind of email accounts come with my plan?
Email
accounts use POP3 for incomimg mail and SMTP for outgoing
mail.
How do I configure Outlook Express to send and
receive email from my web site?
The email accounts with your web
site are POP3 and the mail server
name is the same as your
domain name.
The POP3 email addresses can be setup using the Mail
Manager on your web site control panel. When you create an
email address using the Mail Manager, you will be asked to enter a
password for that account. The information (email address,
password) that you use to setup an email account in the control
panel will be needed to setup Outlook or Outlook
express.
Let's say you setup an email account for "bill" with a password of "billpw" using
the Mail Manager and your domain name is gates.com.
To setup
an Outlook Express account to access bill@gates.com, select
Tools->Accounts->Mail Tab->Add->Mail, then fill in the
requested information, as shown below:
Display
Name: This is what recipients of your emails will see in
the from
field,
for example "Bill" or "bill@gates.com".
(Click
Next)
Email Address: The email address created in Mail
Manager,
for example bill@gates.com.
(Click
Next)
POP3 Server: gates.com
SMTP
Server: gates.com
(Click
Next)
Account Name: As entered in Mail Manager,
in this case
"bill".
Password: As
entered in Mail Manager, in this case "billpw".
(Click
Next)
(Click Finish)
Now, you can use Outlook Express
to send email as bill@gates.com, and receive email from bill@gates.com.
########
IMPORTANT NOTE ##########
For security purposes, you must
check for incoming email before you
can send email.
Following is a description of the authentication
process used to
allow you to send email from your web site:
POPAUTH is an
addition to the current email system whereby sending of
email
through any given client server (commonly referred to
as
"relaying") is controlled by using the POP services to verify
a user
by username/password combination. This process is also
known as
POP-before-SMTP.
The following is a general
overview of the operation of POPAUTH:
1) A user connects to
their server to download their email. For this
illustration, we
will use user 'joe' on server 'myclient.com' with
password
'joespassword'. The username/password/server information
listed
here is totally fictitious and used only for
illustration
purposes.
2) Using his username and password
configured in his email software,
'joe' is authenticated by the
POP server. 'joe' does not need to have
email to be
downloaded.
3) As soon as 'joe' is authenticated, his remote
IP from which he is
connecting is noted by the POP
server.
4) joe's remote IP is now logged with the current
time to a POPAUTH
database. For the next 15 minutes, 'joe' is
able to send email through
the server freely.
5) At the
end of 15 minutes, joe's IP is removed from the POPAUTH
database.
'joe' is no longer authenticated to send email through
the
server. 'joe' must now check his email for download in order
to
re-authenticate himself with the email server in order to send
email
again. If 'joe' does not authenticate himself before
sending he will
receive a 'Relaying Denied' error
message.
For the mobile user (a user who moves from place to
place over any
given period of time) this is a great advantage as
complicated access
files no longer need to be updated and
maintained. The email server
now maintains this information
directly without any intervetion
necessary. To send email after
moving from one IP to another, the
mobile user need only check
for new mail to gain access to sending
email.
The entire
process is seamless and self-maintaining, further
reducing
maintainance overhead by the server
owner.
Can I upgrade
my plan? What are the fees?
Yes, you can upgrade
your plan at any time. There are no setup fees to
upgrade. The only cost involved is the cost of the new
plan. We will apply any credit from the unused portion of your
current plan to the cost of the new plan.
What version of Perl,
MySQL, and PHP come with my service?
Our servers run
Perl 5.6, MySQL 3.22.27, and PHP 4.
What
directory is Perl located in?
Perl is located in:
/usr/bin/perl
What directory do I upload my web
pages to?
"www" is your root directory. When
someone browses your site, the web server will look for one of the
following files (in the order listed) in the "www"
directory:
index.php
index.php3
index.phtml
default.htm
index.phtml
index.pht
index.cgi
index.shtml
index.html
welcome.cgi
welcome.html
index.htm
The first file encountered will be returned by
the web server to the web browser.
We recommend that you only
have one of these files present in your "www" directory to avoid
confusion.
What is a
sub-domain?
cp.domain-zone.com is an example of a
sub-domain of domain-zone.com. Sub-domains do not have to be
registered with InterNIC.
Can I have
sub-domains? What are the costs?
Yes. If you
want a sub-domain that has the same features as your regular domain,
the cost is determined by the plan you choose for the
sub-domain.
If you want a sub-domain that takes up
space within your existing plan, there is a one-time $30 charge per
sub-domain to setup the DNS & Apache configuration files.
Can I redirect non-hosted domains to my
domain-zone.com site?
Yes. If you want to redirect
a non-hosted domain to your domain-zone.com hosted site,
there is a one-time charge of $15 to setup the DNS. You
will have to list our nameservers in the domain registration record
for the redirection to work.
Our nameservers
are:
ns.domain-server.com (208.56.139.58)
ns2.domain-server.com (208.56.138.45)
Does
domain-zone.com provide web site design services?
Yes,
occasionally we design web sites for our clients at a rate of
$50/hour.
Does domain-zone.com provide web
programming services?
Yes, we program CGI
scripts using Perl & PHP for our clients at a rate of
$50/hour.
Can I redirect
error 403 and 404 pages?
Yes.
Error pages are redirected via .htaccess
files. In fact you can put any Apache directive in your
.htaccess files. For example, to redirect a 403 error within your
root ("www") directory to domain-zone.com/404.htm, your .htaccess file would look
like this:
ErrorDocument
403 http://doman-zone.com/404.htm
Additional
information is available at: http://www.apache.org/docs-1.2/mod/core.html#errordocument .
How do I update my credit card information
with domain-zone.com?
You can update your account
information by submitting the form at:
https://domain-zone.com/account.htm.
How long has domain-zone.com been in
business?
We have been in business since March, 1999,
formerly named hostinsight.net.
What
kind of servers do you run?
Our servers are Pentium III
550's with 512 MB RAM and SCSI hard drives. Our routers attach
directly to the routers of 3 internet backbone providers
(Verizon, Qwest, and Global Frontier Center) using multiple
155 Mb/s links.
How often are backups
performed?
Each
hosting plan comes with an archive utility (no additional fee) that
allows you to backup/restore your site according to your requirements and without our
intervention. The backup is "zipped" and is stored in the space allocated for your
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